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Operations Open House
Operations

US-TX-Fort Worth

Posted: 11/10/2017
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Job Snapshot
CATEGORY: Operations LOCATION: US-TX-Fort Worth
POSTING ID: 2889/1983/16539 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

National General Lender Services is hosting an open interview event!

 

CUSTOMER CARE & SERVICING REPRESENTATIVE CAREER OPEN HOUSE

Wednesday, November 29th, 2017

4pm – 7pm

 

National General Insurance Offices

5001 North Riverside Drive, Suite 105

Fort Worth, TX 76137

 

We’re looking for energetic and career minded Customer Care Representatives and Insurance Servicing Representatives to join our growing company. Department Supervisors will be available for you to interview on the spot!  We have 25+ positions available for individuals looking for a long-term career!  Why not join a company that has been growing since 1939 and have an opportunity to be part of a growing location for NatGen!

 

Positions Available:

  • Insurance Servicing Representative
  • Customer Care Representative
  • Insurance Operations Representative
Job Requirements

Insurance Servicing Rep Job Snapshot:

  • Provide accurate and efficient service to lenders by researching loan level requests, processing various loan-related task queues and modifying policy information as required meeting productivity and quality requirements.
  • Modify policies at loan level by following established guidelines and utilizing internal tracking system to update information as required and contribute to routine documentation processing workflows
  • Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data and update systems and records as appropriate
  • Communicate with lenders by answering inbound service calls and researching within loan database to extract required information and provide comprehensive, timely responses to inquiries and requests
  • Meet auditing requirements by accurately entering data and maintaining data integrity in loan tracking applications to minimize risk and uphold internal standards
  • Complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements
  • Manage individual performance by setting work-related goals, tracking personal achievements and communicating with management to report on success and identify improvement strategies
  • Build insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

 

 

 

Customer Care Rep Job Snapshot:

  • Provide timely, accurate customer service by following established guidelines to answer inbound calls from assigned queues, research issues, clarify and resolve inquiries and record notes in customer accounts
  • Obtain insurance information on behalf of clients by following established guidelines to place outbound calls to agents, carriers, or borrowers as assigned and entering collected data
  • Adhere to customer care team standards by soliciting advice and feedback, demonstrating punctuality and compliance with schedule and adjusting performance based on individual evaluations to meet established metrics and contribute to achievement of department goals
  • Resolve basic customer issues by processing grievances and complaints, answering inquiries, collaborating with peers and escalating calls as required to contribute to customer satisfaction and effectiveness of service
  • Demonstrate personal initiative by seeking out learning opportunities within different processes, queues and client-specific procedures to develop knowledge and prepare for movement into additional customer support roles and responsibilities
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

 

Learn more about us: http://www.jobs.net/jobs/ngic/en-us/

 

Please submit your resume through the NGIC careers website (link above) and come prepared to interview!

 

This is an exciting opportunity to reignite your career in insurance or to start a new career with a stable and GROWING company. If you are energetic, career-minded and ready to get on the path to success in the insurance and financial services industry WE WANT YOU!

 

    • Competitive base pay and comprehensive benefits package including 401k w/ company match
    • Paid Training!
    • We will be interviewing candidates on the spot!
  • Bring 3 copies of your resume
  • Business attire is required
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