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Sales, Customer Service Associate
Agency Sales/Marketing

US-TN-Nashville

Posted: 11/5/2017
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Job Snapshot
CATEGORY: Agency Sales/Marketing LOCATION: US-TN-Nashville
POSTING ID: 1743/1591/12928 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

SUMMARY:

As a customer focused, friendly and outgoing individual you will support the office staff in attaining Direct's business goals. Individuals in this position will provide clerical and administrative support to the office staff, deliver outstanding customer service to Direct's potential and existing customers and engage in sales related/promotional activities both in-office and out in the community. 

PRIMARY RESPONSIBILITIES:

  • Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining overall appearance of sales office
  • Assist customers with general questions, receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers
  • Complete sales related activities which further the Direct brand in the local market (outbound calls, car dealerships visits, local events, distribution of flyers, etc.)
  • Prepare and send information to customers and lien holders as instructed by Agent or Lead Sales Agent
  • Contact customers regarding account status and renewals
  • Read and remain current on company guidelines, announcements, memos and bulletins related to company policy and procedure
Job Requirements

KEY QUALIFICATIONS:

  • High School Diploma/equivalent required
  • Some prior customer service, sales or administrative experience required
  • Retail sales/business-to-consumer sales experience a plus
  • Demonstrated ability to develop and maintain customer relationships and provide excellent customer service.
  • Friendly, outgoing, and positive personality
  • Excellent interpersonal skills including written, verbal and presentation delivery with ability to clearly communicate the features and benefits of insurance and other ancillary products to customers.
  • Experience or strong willingness to develop key relationships and market products within community organizations and the local business community
  • Strong computer skills and aptitude to quickly learn new systems
  • Must have current valid driver's license and consistent access to a personal vehicle which can be utilized to complete business marketing activities in the local community
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